[Android] Norton family blocked with latest update

  • 1
  • Problem
  • Updated 3 years ago
I recently updated covenant eyes for Android to the latest version. Since the Android version doesn't come with a filter I use Norton Family to block problematic websites. Since the update I can't edit any of the Norton Family settings, since it internally uses a browser. Covenant eyes blocks the app saying it's an unmonitored browser.
Photo of Rafi

Rafi

  • 15 Posts
  • 2 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Patrick Smith

Patrick Smith, Alum

  • 147 Posts
  • 21 Reply Likes
Hi, Rafi. 
Thanks for chiming in here. 

Covenant Eyes for Android does in fact filter. It didn't as of a few versions ago, but it does now. 

That doesn't fix the immediate incompatibility you're seeing with Norton. However, my hope is that it solves your fundamental issue for needing Norton. 

Is that true? 

Looking forward to hearing back from you. Thanks.

Patrick
Photo of Rafi

Rafi

  • 15 Posts
  • 2 Reply Likes
Good to know, exciting news. New issue then, I can't uninstall Norton Family as I have to go into the app and enable uninstallation, and covenant eyes blocks that as well.
Photo of Rafi

Rafi

  • 15 Posts
  • 2 Reply Likes
This is still an issue for me. I tried uninstalling covenant eyes so I could uninstall Norton Family but it claimed I dont have the right to request an uninstall code, which isn't true. I've been having issues with both of them installed, I keep getting the covenant eyes browser blocked screen and I keep getting sent to the accessibility screen.
Photo of Danny B

Danny B

  • 5 Posts
  • 1 Reply Like
Rafi,

Have you had any success in resolving this issue yet? If you are having an issue with getting an uninstall code, and you do have to necessary permissions, perhaps contacting us at Customer Support at 989.720.8000 will be a good next step.

Thank you for using Covenant Eyes to protect yourself online.

Danny