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Welcome to the Covenant Eyes Help Forum!

Both employees and non-employees are part of this informal space. Feel free to join a discussion!

Due to the nature of Covenant Eyes work, some posts may be held for moderation before being published.

Answer
iPhone®

Glad you asked, Robert!

Over the past few months, we've heard various reports from our members that after updating to iOS14, they began experiencing significant connectivity issues on iPhones and iPads. These were issues that did not show up in... (More)

Answer
Daniel M
Member Care Agent

Hello Zachary. I'm sorry to hear about that. Not being able to connect to the internet about 50% of the time is definitely not ideal and shouldn't be happening. Does it seem to happen on data, WiFi, or both? Are... (More)

Answer
Daniel M
Member Care Agent

Hello Andrew. I'm sorry to hear that. What specifically about the app isn't working? Are you signed out? Is it preventing you from getting online? Has the filter stopped working? Without knowing the specific issue I won't be able to... (More)